FAQs

flypay office can be found in Lagos, Nigeria

flypay uses state-of-the-art encryption techniques to make sure your data is always 100% secure. Your data is never shared with or sold to third parties, unless for specific reasons like reporting to authorized Credit Bureaus. Please read our Terms and Conditions for more details.

Please follow the links in the website’s footer and read our Terms and Conditions and Privacy Policy.

For our mobile app, we support only English.

We are sorry that you don't meet the requirement for now. It is recommended that you keep a good personal credit record in the future. The system will also update your details from time to time.

First please make sure the BVN is used for the first time in Flypay. Input the right BVN number.

The fastest way to receive higher amounts is to build credit with a positive repayment history with flypay, easily achieved with successive timely repaid loans.

You can borrow from NGN 5,000 to NGN 500,000

You can only have one flypay loan at a time though you can get additional amounts up to your loan limit

We require minimum information for your convenience. All we need is your first name, last name, National ID, answer to a security question of the choices provided and a 6-digit PIN number.

Once you’ve installed the flypay App, kindly follow these steps: 1. Download and start the application, 2. Click on “Sign up”, 3. Enter your first name, last name and BVN 4. Choose a security question and enter your answer, 5. Enter a 6-digit PIN number, 6. Follow the link and read our Terms and Conditions, 7. Click on “Agree and sign up” and you will receive an SMS with a 6-digit verification code, 8. Check if the code is auto-filled or Input the code and click “Done”. You’ve just successfully registered with flypay and can proceed with the loan application.

The whole process is simplified, kindly follow these steps: 1. Start the application, 2. Select your loan amount and term, 3. Click on “Get loan”, 4. Receive your offer details and click on “Get loan”. After an instant verification process, you will receive your loan straight to your bank account.

To fulfill our role as a responsible lender, we take many factors into account when evaluating your creditworthiness including your prior history with us, data from your mobile phone and information received from Credit Reference Bureaus.

You can access your information after logging in to the flypay App. Once logged in, kindly click on the Profile Icon located under the Menu button. The information displayed will contain your first name, last name, phone number, National ID and a button that allows you to change your PIN number.

To know your BVN, dial *565*0# from the phone number linked to your bank account. Please note that your provider may charge N20 for each check.

If you would like to delete your account, please make sure that you do not have an active loan and then write to us in the app chat with your request. After your account has been deleted, you will have to send a mail to support@flypay.ng to contact us.

We use world-class data security and encryption techniques to protect the data you share with us. Branch never shares your information with third parties. We do not sell your data or credit profile.

flypay uses your BVN to ensure your account belongs to you, and so no one else can apply for a loan using your account. Your BVN does not give flypay access to your account. We understand that this is very sensitive information and take our customer privacy very seriously. If you have additional concerns, please contact your bank or the flypay customer service team. To know your BVN, dial *565*0# from the phone number linked to your bank account. Please note that your provider may charge N20 for each check.

flypay uses data from your phone, including your handset details and financial transaction messages to make lending decisions. These data are a crucial part of our decision making process, and allow us to provide seamless and efficient financial services.

In your Android Phone, kindly go to Settings > Apps > flypay> Permissions and make sure that you have enabled flypay to access everything requested.

To apply for a loan extension, you need to have an active loan that is not 30 days past due.

Once you have met the requirements to receive a loan extension, please kindly contact email support@flypay.ng

You can apply for an extension from the first day the loan is active up to 30 days past the due date.

The fee depends on the extension term and will be displayed upon request of extension.

Kindly check if the offer is available to you.